Box Office Policies

Box Office Hours

Monday-Friday, 8:30am-4:30pm CST

Box Office Contact Info

CONTACT: Dennis Hendrickson, Patron Services Manager

PHONE: 515-961-6221

EMAIL: dhendrickson@dmmo.org


Ticket Exchanges

Season subscribers may exchange their tickets (subject to availability) if received by the Box Office five days prior to the performance date. Single tickets are non-exchangeable. 


Lost Tickets

Don't worry! Lost tickets can be reprinted and held for you at the Box Office.


No Refunds or Cancellations

All tickets (including performances, shuttle tickets, dinner reservations, etc.) are non-refundable. All sales are final.


Can't attend the performance?

Like all performing arts organizations, we depend on the financial support contributed by our friends for much of our income. Should you be unable to attend a performance for which you are holding tickets, we recommend returning them for a receipt acknowledging your donation of their paid value. Doing this as soon as possible will increase our chances of reselling them. Please mail or deliver unused tickets to our office. If this is not possible, please notify us by phone of your intention to donate the tickets at least 24 hours before the performance. A donation receipt will be mailed to you.


Late Seating

Patrons arriving after the performance will be seated at the discretion of the house manager. They will do their best to seat latecomers at an appropriate point in the opera. We do this to ensure that our audiences can enjoy the performances with a minimum of distraction during the opera.


Dress Code

Above all else, we want our patrons to be comfortable at our performances. While there is no dress code for our events, guests often treat the evening as a special night out and dress for the occasion. Formal dress is certainly not required, you will see everything from jeans to suits!


Accessibility

Designated wheelchair accessible seating is available. Entrance to the theatre from the south parking lot allows easiest access to the elevator. Please contact Patron Services Manager Dennis Hendrickson at (515) 961-6221 for more information.


 Privacy Policy


We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We may record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone, but it can or may be shared with other opera companies.


Security Policy


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.